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South African BPO Market, 2017LONDON, Jan. 5, 2018 /PRNewswire/ -- Download the full report: https://www.reportbuyer.com/product/5262345 Research Highlights While there are too many developing technology components to delve into in this insight, the following areas should be on the radar of any company starting on the digital transformation path. Emergence of the Internet of Things (IoT): Companies need to investigate the impact that device connectivity, cloud computing, and advanced analytics can have on changing the customer experience. Security: Companies need to keep abreast and plan for the ongoing security threats to digital assets. Big Data: Big Data is moving beyond the realms of data projects and into enriching what companies know about customers. Advanced Analytics: Companies are well advised to investigate how to make use of advancements in analytics. Understanding customer wants, needs, and behaviors and predicting outcomes is key to owning the customer experience. Areas to investigate include advancements in AI, machine learning, and speech and text analytics. Virtual Assistants, Intelligent Personal Assistants, and Robotic Process Automation: Customers prefer to self-serve before contacting a business. Embellishing self-service options from the growing ranks of digital personal assistants can help differentiate and transform customer interaction. Mobility: Companies need to meet customers where they live and that is on mobile devices. Extending business access to the device of choice for the consumer is key to changing the customer experience and cementing brand loyalty. Download the full report: https://www.reportbuyer.com/product/5262345 About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers For more information: Sarah Smith Research Advisor at Reportbuyer.com Email: [email protected] Tel: +44 208 816 85 48 Website: www.reportbuyer.com View original content:http://www.prnewswire.com/news-releases/south-african-bpo-market-2017-300578135.html SOURCE ReportBuyer |