MobilityTechzone

Latest News

TMCNet: CUSTOMER SUCCESS: Saudi Arabian Telecommunications Company Drives Unprecedented Growth with BMC Software

[December 20, 2009]

CUSTOMER SUCCESS: Saudi Arabian Telecommunications Company Drives Unprecedented Growth with BMC Software

RIYADH, Saudi Arabia --(Business Wire)-- In an industry where rapid expansion is the norm, Saudi Arabian telecommunications provider Mobily still manages to set itself apart through its impressive growth. Recognizing that success requires IT to be a business driver rather than a cost drain, Mobily turned to BMC Software (News - Alert) (NASDAQ: BMC) to reduce costs, cut the time needed to fix problems and continue to deliver improved services to their customers.

Taking just four months to implement, BMC's solutions have delivered a 60 percent reduction in problem ticket resolution time, a 40 percent decrease in the mean time to repair faults and a 20 percent cut in service support and service assurance costs.

Mobily operates an extensive and complex IT system, encompassing a number of Windows and UNIX servers, a quarter of which are virtualized. IT services, however, were not aligned to the company's ambitious business objectives to solidify their position as Saudi Arabia's leading mobile operator. Mobily looked to BMC's Business Service Management (BSM) to automate a manually-managed and paper-based IT service environment that suffered from inefficient problem management, slow launch services and excessive service assurance and support costs.

"BMC is one of our most valued and trusted partners," said Dr. Ahmed Altheneyan, VP IT Operations at Mobily. "Our BMC implementation has helped IT move up the business value chain by becoming better aligned with the company's key performance indicators and enabling operations across the organization, from cost control to compliance." BMC Service Support solutions have reduced IT complexity, thereby revolutionizing customer support, change management and asset management in the process. BMC Service Assurance solutions have similarly transformed analytics, event automation and performance management, rapidly finding and fixing problems.

IT is now enabling Mobily's wider business by: Introducing new IT services more rapidly Managing change faster Improving internal and external customer satisfaction Reducing business risk "As part of our investment in both the Middle East and the telecommunications industry, BMC has worked to become one of Mobily's most valued and trusted partners," said Luca Lazzaron, BMC's vice president and general manager for EMEA. "Whichever area of Mobily's business you examine compliance, cost control or efficiency BMC's Business Service Management solutions are helping the company expand their offerings and grow their customer base." Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That's why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit www.bmc.com for more information.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.

[ Back To MobilityTechzone Homepage's Homepage ]
FOLLOW MobilityTechzone

Subscribe to MobilityTechzone eNews

MobilityTechzone eNews delivers the latest news impacting technology in the Wireless industry each week. Sign up to receive FREE breaking news today!
FREE eNewsletter
Interview with VPI Systems
TMC's Rich Tehrani speaks with Russ Green, Senior Vice President of Marketing and Product Management for VPI Systems
Interview with Thrupoint
TMC's Paula Bernier speaks with David Jodoin, Chief Strategy Officer for Thrupoint
Interview with Nuance
TMC's Erik Linask speaks with Christy Clark Murfitt, Sr Manager of Solutions Mktg, Enterprise Division for Nuance
Interview with Abukai
TMC's Erik Linask speaks with Philipp Schloter, President & CEO of Abukai
Interview with DragonWave
TMC’s Stefanie Mosca speaks with Greg Friesen, VP, Product Management of DragonWave