[August 31, 2010]

Wholesale Distributor for Retailers and Hospitality Industry Finds White Glove Service with RingCentral Office Business Phone System

Tradavo (www.tradavo.com) is an online wholesale distributor that connects consumer product companies with small, special market retailers. They service a variety of industries including hospitality, pharmacy, campgrounds, and independent gift shops with a convenient online supply source for food, beverage, ice cream, toys, sundries and other convenience products at wholesale prices. The company prides itself for the high quality service it provides to its customers. As Tradavo continues to grow rapidly, it wants to make sure they can sustain the highest level of customer service. They turned to RingCentral (News - Alert), the leader in cloud computing based business phone systems, for a reliable, business-class phone system. With the RingCentral Office virtual office phone system, Tradavo is able to deliver top notch customer communications and easily scale its staff as business grows.

Tradavo's team of twenty is primarily based in the Lakewood, Colorado office with several employees working remotely. Prior to RingCentral Office, the company used a legacy phone system that was expensive, difficult to manage and did not meet the business needs for its remote employees. After experiencing regular difficulties with the legacy system, Travado President and CEO Bobby Martyna decided to adopt RingCentral Office.

"We elected RingCentral because it was easy to set up, very flexible, and offered a rich array of functions and features to enhance our company communications. In addition, as a growing company we needed a professional business class system that not only met our short term needs but that would grow with us. Our old provider did not offer the services we needed and the outages were painful for a company trying to establish a solid reputation for service," commented Martyna.

Tradavo reviewed competitive services and RingCentral Office emerged as the clear winner. RingCentral offered Tradavo a robust menu of professional services in a single business phone system at a fraction of the cost of traditional phone systems. The entire company uses RingCentral and the pre-configured full featured phones, which include caller ID, call hold, mute, speaker phone and other features. The company particularly appreciates the call logs offered by the RingCentral service, which provide a complete record of every inbound and outbound call and fax, enabling Travado to produce and analyze customer interaction reports. Travado is also currently implementing the call recording feature included in the RingCentral Office package to assist in employee training.

"As we grow, our business efficiency is a key area of focus and RingCentral is a big part of that. The capabilities and features included in the virtual office phone system such as call logs, call recording and voice mail to email allow us to leverage our communication systems to enhance our customer service and efficiency," says Martyna.

Transitioning to RingCentral Office was fast and simple, and did not require the large upfront investment associated with traditional on-premise systems. The RingCentral virtual office phone system is available for a low, flat, fixed monthly fee, no contracts, no hardware costs and zero setup fees. With the RingCentral Office phone system, Tradavo has received the white glove service they provide to their own customers and a business class phone system that offers capabilities to help them improve their operations and grow their business.

About RingCentral

RingCentral provides cloud computing based business phone systems. With top industry honors, including PC Magazine Editor's Choice Award, Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award, RingCentral delivers on-demand phone systems that are designed for the modern mobile and distributed business world, at a fraction of the cost of traditional systems. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital (News - Alert), Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.

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