|[July 25, 2011]
Cincinnati Bell Launches Online Peer-to-Peer Support Forum
CINCINNATI --(Business Wire)--
Cincinnati Bell (News - Alert), Inc. (NYSE:CBB) announced today the launch of a new
online customer support forum at Community.CincinnatiBell.com.
This online forum is a peer-to-peer support channel for customers and
other users to ask questions and share information about Cincinnati Bell.
Cincinnati Bell launched the Cincinnati Bell Online Community Forum
using Lithium Technologies (News - Alert) as a service to its customers to help them
exchange ideas, tips and techniques related to Cincinnati Bell's
products and services. It's a source for customer help in selecting,
understanding, and/or using Cincinnati Bell products and services more
effectively, while getting feedback and advice from other customers and
users. Forum topics will range from how to customize a Smartphone to
finding the nearest Wi-Fi HotSpot.
"Our Online Community Forum is a great resource for our customers to ask
their peers how to use a product or get opinions on what service to
purchase," says Tara Khoury, Chief Marketing Officer at Cincinnati Bell.
"We want to empower our customers and increase customer satisfaction by
givingthem another venue to receive support."
"It's no accident that Cincinnati Bell has a great reputation for
service - they innovate continuously," says Joe Cothrel, Chief Community
Officer at Lithium. "Lithium is proud to partner with such a progressive
company, building a destination where their customers can share
knowledge and enthusiasm."
The Cincinnati Bell Online Community Forum can be found at Community.CincinnatiBell.com
and will give Cincinnati Bell customers and other users 24/7 access to
answers from a database that grows continuously as customers and users
learn and share.
About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell provides
integrated communications solutions--including local, long distance,
data, Internet, entertainment, and wireless services--that keep
residential and business customers in Greater Cincinnati and Dayton
connected with each other and with the world. In addition, Cincinnati
Bell provides best-in-class data center colocation services to
enterprise customers in the Midwest and Texas with fully redundant power
and cooling solutions. Complementing the colocation products, Cincinnati
Bell also offers complex information technology solutions like managed
services and technology staffing. For more information, visit www.cincinnatibell.com.
About Lithium Technologies
Lithium Technologies helps great companies build brand nations for their
most engaged customers. With Lithium, clients such as Best Buy, AT&T (News - Alert),
Research In Motion Limited (RIM), Univision, and PayPal turn their
customers' passion into marketing, product development, sales and
customer service assets. For more information, visit http://www.lithium.com,
or connect on Twitter (News - Alert), Facebook and its own nation - the Lithosphere.
Lithium is privately held with headquarters in Emeryville, California.
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