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FrontRange Solutions Receives a 2011 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions MagazinePLEASANTON, CA, Aug 09, 2011 (MARKETWIRE via COMTEX) -- FrontRange Solutions, a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, announced today that TMC has named FrontRange Customer Service Management (CSM) as a recipient of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982. FrontRange Customer Service Management (CSM) is the only solution which combines the power of voice interactions with customer service and support business workflow and functionality. Built from the ground up with out-of-the-box, integrated voice enablement, CSM provides call centers, contact centers and other customer facing teams the ability to manage customer service request efficiently via phone, or other interaction channels. The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service. "Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology," said Rich Tehrani, CEO, TMC. "TMC is pleased to honor FrontRange Solutions with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani. Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. About TMC Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com. About FrontRange Solutions FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service Management solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award winning tradition and recognized as a leader by industry analysts, FrontRange's products and solutions are used by over 13,000 customers in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit www.frontrange.com or follow us @FrontRange on Twitter. Company Contact: Will Stickney Horn Group for FrontRange Solutions 415-905-4025 [email protected] TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 [email protected] SOURCE: FrontRange Solutions mailto:[email protected] mailto:[email protected] |