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Hold-Free Networks Receives Customer Interaction Solutions Magazine’s 2011 Product of the Year Award
[January 13, 2012]

Hold-Free Networks Receives Customer Interaction Solutions Magazine’s 2011 Product of the Year Award


Hold-Free Honored for Exceptional Innovation SAN DIEGO, CA (JANUARY 13, 2012) Hold-Free Networks announced today that TMC, a global, integrated media company, has named the Hold-Free suite as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.



Hold-Free Networks is an enterprise Software-as-a-Service (SaaS) that bridges the gap between current contact center environments and the expectations of empowered consumers. The Hold-Free suite includes four modules – Service, Sales, Social CRM, and Security – which can be embedded into Smartphone applications, Web sites, and Social Media pages. Hold-Free is implemented in a flexible manner that requires no integration with (or displacement of) existing contact center systems.

“We are pleased to accept this award on behalf of our clients,” said Lance Fried, CEO of Hold-Free Networks. “These companies are realizing our vision of ‘putting a pretty face on customer service’ and achieving the benefits that come from keeping pace with the modern consumer.” “Hold-Free Networks was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Hold-Free has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Hold-Free Networks has earned its place with this distinguished honor.” The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.


For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Hold-Free Networks Hold-Free Networks was founded in 2009 to redefine the modern customer service experience. Headquartered in San Diego, California, Hold-Free’s management team has over 150 years of combined experience in the contact center industry. The company is a member of the prestigious CommNexus Incubator Program. To learn more about Hold-Free Networks, visit www.holdfree.com.

About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Hold-Free Networks Contact: Hold-Free Networks Public Relations 877-413-1911, x101 [email protected] TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 [email protected]

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