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TMCNet:  Interactive Intelligence Unified IP Business Communications Software Enables Expansion for Credit Union of America [Manufacturing Close - Up]

[August 30, 2012]

Interactive Intelligence Unified IP Business Communications Software Enables Expansion for Credit Union of America [Manufacturing Close - Up]

(Manufacturing Close - Up Via Acquire Media NewsEdge) Credit Union of America (CUA) has cited Interactive Intelligence Group Inc.'s unified IP business communications software with helping it simplify two major expansions.

According to a release, CUA, which today has 16 branches, built a new headquarters earlier this year in Wichita, Kan. It was able to move all its corporate and call center employees to the new location without any downtime to phone service using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).

"CIC's flexible, software-based architecture enabled us to move and set up 50 percent of our contact center staff in one day, then move the rest of our staff a few days later," said Credit Union of America's senior vice president and chief information officer, Richard Logan.

In addition to consumer and small business branch banking, CUA offers online banking, electronic bill payment, ATMs, and a full line of electronic card products.

Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services.

More information: inin.com ((Comments on this story may be sent to newsdesk@closeupmedia.com)) (c) 2012 ProQuest Information and Learning Company; All Rights Reserved.

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