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Tendril's Powerful Data Analytics Capabilities Bring Proactive Notifications to All North American Energy Consumers, Regardless of Smart Meter DataTendril®, the leading provider of Energy Services Management (ESM) solutions, today announced it can now deliver high bill alerts to any North American energy consumer. Leveraging the company's unique data analytics capabilities, Tendril's Proactive High Bill Notifications is the only solution capable of accurately circumventing the need for smart meter interval data on historical energy consumption to inform customers about increased energy usage and provide targeted tips for taking corrective action. In more extreme weather-for instance during winter and summer months-the cost of heating and cooling will increase yet the customer lacks insight into how weather changes impact their bill. Due to the extreme weather, oftentimes their bill ends up being higher than expected, even though the customer's behavior hasn't changed. As a result, a surprised and frustrated customer resorts to calling the utility to try to get nswers as to why their bill is so high. According to Gartner (News - Alert), 63 percent of calls utilities receive are bill related and each call costs about $8.50 to service. As Tendril's Proactive High Bill Notifications prompt customers to engage and reduce their power usage, utilities in return save on customer service resources, as they can reduce call volumes by an estimated 8 to 11 percent. Utility customers benefit by better understanding usage drivers and by receiving personalized recommendations to reduce usage before it's too late to make an impact on their bill. "Today's energy consumers demand providers that know who they are on an individual basis and provide relevant information and services," said Chris Black (News - Alert), CTO and COO, Tendril. "Up until now, utilities wanting to provide highly accurate alerting to their customers had to make a significant investment in smart meter technology. With our unique capability to provide individualized insights and recommendations without smart meter data, Tendril can bring personalized proactive notifications to all energy consumers." With Tendril's Proactive High Bill Notifications, customers can receive a notification partway through their billing cycle if their bill is expected to be higher based on their normal usage patterns. The notifications - delivered through text, email or an engagement portal depending on customer preference - show customers their usage to date and what their projected bill amount will be if no course-correction is taken. The notifications also invite users to try out highly interactive tools within their engagement portal that can help them figure out how to reduce energy expenses immediately and for future similar scenarios. If costs climb due to other factors outside of weather, at the end of the month the utility can prompt customers to answer questions about other potential changes in their home and guide them on a different set of energy-saving actions accordingly. Tendril's unique building model uses a range of data, including demographic, local weather and other third party information on home location and architecture, to create energy intelligence that helps utilities deliver the personalized, proactive messages that consumers require. In addition to increasing engagement, this new solution further benefits the utility by decreasing customer call volumes and increasing satisfaction. About Tendril Tendril is defining data-driven Energy Services Management (ESM) for the evolving energy market. Our open, cloud-based software platform provides the infrastructure, analytics and understanding required to deliver personalized energy services. This targeted approach drives new business opportunities, delights consumers and has led to some of the industry's highest engagement and satisfaction rates. For more information, please visit http://www.tendrilinc.com or follow us on Twitter (News - Alert) at @Tendril.
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