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Voxbone Delivers Hot Service to Online Takeout Company foodpanda
[April 26, 2016]

Voxbone Delivers Hot Service to Online Takeout Company foodpanda


Food delivery service, foodpanda, has customers in 24 countries asking, "What's for dinner?" With such a geographically diverse user base, and plenty of growth in sight, foodpanda is ordering in from Voxbone for its local direct inward dialing (DID) numbers. By leveraging Voxbone's (News - Alert) DIDs in its contact center network, foodpanda now has a menu of over 55 countries and 8,000 cities to choose from.

foodpanda's online and mobile service streamlines food delivery, partnering with more than 40,000 restaurants worldwide to offer customers an easy way to order take-out. If anyone has a question or needs support using the service, they're just a phone call away from peace of mind. foodpanda's contact centers use Voxbone DID numbers, which are transported over a privately maintained network to ensure call quality. This way customers can rest assured that their order of 'grilled Mahi' doesn't arrive as 'chilled sake'.

"The momentum we've seen since our inception in 2012 has been staggering. While the growth is certainly exciting, it has come hand in hand with some challenges, especially in regards to how we look at telecoms," said foodpanda Global Head of Customer Care, Niels Brants. "Choosing Voxbone gives us the benefit of a worldwide foundation for our contact centers."

Voxbone's services allow any enterprise, regardless of sector, to benefit from the latest VoIP technologies. As Voxbone is a compliant telecom provider in the countries where it operates, its customers do not need to rely on multiple regional carriers. The reduced administrative and overhead costs mean companies ike foodpanda can serve up the highest quality product at the lowest price.



"At Voxbone, we've been helping many e-commerce companies 'localize' their services, enabling them to reach new cities instantly without ever building local telephony infrastructure," said Voxbone CEO Itay Rosenfeld. "We're especially delighted to work with foodpanda, and hope we will help them deliver delicious meals on time to an ever growing base of hungry customers."

For more information on how to integrate Voxbone DID numbers into your network, visit www.voxbone.com.


About Voxbone

Voxbone is the market leader in providing virtual local phone numbers (often referred to as DID numbers). Its services enable cloud communications providers, international carriers and enterprise contact centers to extend the reach of their voice networks internationally, rapidly and at minimal cost. The company delivers high-quality DID numbers from more than 55 countries and over 8,000 cities around the world. Voxbone's geographic, mobile and toll-free numbers can be ordered in real-time via a web portal or an API. Voxbone is the only operator of its kind with its own number ranges, telecommunications licenses and a global private VoIP backbone. Customer references include: Telefónica, Deutsche Telekom, Orange Business Services (News - Alert), NTT Communications, 8x8 Inc., InContact, LiveOps and Skype. For more information, visit www.voxbone.com or connect with Voxbone via our blog, LinkedIn or Twitter.

About foodpanda

The foodpanda group is the leading online food delivery marketplace in emerging markets. The company operates in 24 growth countries in Asia, Middle East and Eastern Europe. It enables restaurants to become visible in the online and mobile world and provides them with an industry leading software and technology to generate additional demand. For consumers, foodpanda offers the convenience to order food online and the widest gastronomic range, from which they can choose their favorite meal via app or online with a few fingertips. foodpanda has a market leading position in most of its markets, including India, Russia, Singapore, and Hong Kong. It has built proprietary food ordering software and technology for over 40.000 partner restaurants and over 6mm active users worldwide. Furthermore, foodpanda is able to ensure in-time delivery and quality through proprietary, own "last-mile" delivery technology and operations - even in complex markets and cities.


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