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Unisys Appointment Manager Moves to Microsoft Azure for Enhanced Customer Experience, Reduced Costs and Increased ProductivityLONDON, Oct. 18, 2016 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that its Appointment Manager (AM) solution for financial services institutions is now available via the Microsoft Azure public cloud service. AM manages all aspects of a customer's appointment from initial contact, to automated reminders, through to completion of the appointment. AM correlates adviser capabilities, location, and customer requirements to ensure the appropriate person is assigned to each appointment. AM is used today by banks and building societies, and is proven to improve customer experience, increase advisor productivity and grow sales. AM's new cloud delivery model supports organizations of all sizes. The cloud delivery model enables pay-for-use billing and immediate access and availability of the solution, allowing for greater agility at a reduced cost. Additionally, small and medium organizations will particularly benefit from AM's capabilities that were originally developed for larger enterprise clients, such as Nationwide, the world's largest building society. Unisys differentiates AM by offering options to integrate with the client's own environment, enabling single sign-on, corporate email and enterprise system interoperability. AM provides the ability to optimize the customer journey using real-time information to better engage with customers and has been extended to include video conferencing management. This offers customers another channel to interact, but also increasing advisor productivity by enabling them to support remote appointments. Security You Can Bank On Stealth cryptographically confines user access to a single segment of the network, with no ability to move laterally to other parts of the organization. This helps organizations mitigate attacks and hacker incidents by rendering devices, data and end users undetectable on networks, and helps secure interactions between customer service advisors and customers. Earlier this year, Unisys announced the availability of Unisys Stealth(cloud) for Microsoft Azure. "Unisys' IP in financial services is a major asset and Appointment Manager is another great example of it, enabling banks and building societies to increase customer satisfaction and drive revenue," said Eric Crabtree, ?global head of Unisys Financial Services. "In addition, we've now integrated the proven functionality of Appointment Manager with our award-winning Stealth security suite to ensure client applications and data are protected from threats." To cater to financial services organizations of all sizes, Unisys provides three variants of AM in the public cloud:
These variants provide a bank or building society with the flexibility to select a solution that best suits their needs. Each variant can be scaled to meet any volumes of users, locations or channels to effectively manage the appointment booking process and optimize the customer experience. About Unisys Follow Unisys on Twitter and LinkedIn. RELEASE NO.: 1018/9458 Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. UIS-C To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/unisys-appointment-manager-moves-to-microsoft-azure-for-enhanced-customer-experience-reduced-costs-and-increased-productivity-300346269.html SOURCE Unisys Corporation |