Apple acknowledged on Friday that it is looking into a report that some iPad 2 owners are having issues connecting their device to Verizon's 3G network.
“We are aware that a small number of iPad 2 customers have experienced connectivity issues with the Verizon 3G network and we are investigating it,” Apple said in a statement to All Thing's Digital.
Apparently, the problem revolves around the tablet's 3G radio. iPad 2 owners have flooded Apple's Support Forum with complaints about being unable to reconnect to 3G after turning off the radio – even if they are in areas where the signal is strong. It seems that the only solution for users is to reboot their device in order to get back on the Internet.
Although the news just hit mainstream media outlets on Friday, the problem was identified soon after the second generation iPad was released. PC World quoted a user named nixxon2000 who started a thread on March 15, only a handful of days after the tablet was launched.
"When I try to connect to the cellular data it just says iPad or Searching in the top of the screen," the user wrote. "If I do a hard reset I can get it to work." There are now more than nine pages of complaints on Apple's Forum.
The tech giant acknowledged the problem on Friday, but has yet to offer a timetable on when the issue would be resolved. Some industry experts have speculated that a potential fix could be included in iOS 4.3.2, which is set to be released in the near future.
Unfortunately for Verizon, the 3G connectivity problem is only affecting CDMA-enabled iPads. There have been no reports of any issues related to tablet devices running on AT&T's network.
This is not the first time that Apple has been in the spotlight due to product failures. Just last year, reports surfaced that the iPhone 4 was prone to losing bars and dropping calls because of an antenna problem.
The public relations disaster, known by the media as Antennagate, forced Apple CEO Steve Jobs to call an impromptu press conference in July where he announced that the company would give away free bumper cases to all unhappy iPhone 4 owners. Analysts estimated that the program cost Apple as much as $175 million.
Beecher Tuttle is a MobilityTechzone contributor. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. To read more of his articles, please visit his columnist page.
Edited by Janice McDuffee