Getting the Runaround from Verizon about Using a Google Nexus 7 LTE Tablet

Often, when customers have a run-in with a service provider, there is an exchange of phone calls or e-mails, and maybe a few heated conversations.

But Jeff Jarvis has taken his conflict with Verizon to the public, with a lively story appearing on Buzz Machine.

He claims Verizon repeatedly “refused to connect” his Google Nexus 7 LTE tablet.”

This despite the fact the tablet was “publicized widely as working on Verizon and though I know from other users that it will work on its network.”

“Verizon is thus clearly violating FCC regulations governing its acquisition of the spectrum that enables its LTE service, which require it to open to all devices,” he claims.

Google had fought to get the FCC to require Verizon to follow an open-platform provision where the company "shall not deny, limit, or restrict the ability of their customers to use the devices and applications of their choice."

Also, Verizon appeared to have promised to abide by regulations that came about from an auction of 700 MHz spectrum.

But in a tweet to Jarvis, VZW Support told @jeffjarvis, “I'm excited you got your Nexus 7 but not all LTE tablets are created equal. It's not part of our lineup & can't be activated.”

This was followed by another tweet from VZW Support.

“We apologize for any inconvenience; however, it cannot be activated. Go to http://vzw.com/products to view compatible tablets.”

This was followed by an e-mail from Torod B. Neptune, vice president of Corporate Communications for Verizon Wireless, “I apologize for the delay in getting back to you. The Nexus 7 is not yet a Verizon 4G LTE certified device.”

In addition, a clerk at the Verizon Wireless store in Bridgewater, N.J., told Jarvis the device could not be added to a shared data plan because Verizon “had not yet added the IMEI numbers to its system,” Jarvis said.

These responses annoyed Jarvis. He filed a complaint with the FCC.

“This is not a matter of anything Verizon cannot do. This is a matter of what Verizon will not do. And that is what makes this a violation of FCC regulations and Verizon’s assurances,” he said.