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xMatters Partners with Intact Technology to Enhance IT OperationsAug 17, 2012 (Close-Up Media via COMTEX) -- xMatters inc., a relevance engine company, has announced a new partnership with Intact Technology, a specialist enhanced HP Software partner specializing in IT transformation. Through this partnership, xMatters and Intact Technology, reported that they will be able to deliver a solution that will help customers enhance the efficiency and responsiveness of their IT management operations by getting the right people engaged in critical incidents and slashing response times. "We look forward to this new partnership with xMatters," said Jesse White, principal of Intact Technology. "Adding their relevance engine technology to our suite of IT management solutions will enable our customers to significantly improve IT operations processes. This will result in lower cost of operations and higher availability of critical business services." xMatters relevance engines automate the communication step of any IT or business process. Whether that relates to hunting down the right person to fix an IT problem, approving a change or sending targeted message to individuals during a crisis situation, the Company noted that a relevance engine can save wasted time in getting the right message to the right person. xMatters added that its relevance engines do all this while keeping a detailed audit log, who was contacted, how they were contacted and the action or response they took, providing accountably and auditability. "Knowing who was contacted, how, when and their response is critical for our Federal clients from a compliance perspective," said Jesse. "It also has a positive impact on productivity as peer-to-peer accountability kicks in with the improved visibility on who's doing what." "At xMatters, we forge partnerships and alliances with leading firms in many areas -- including IT service management, business continuity, telecommunications, product innovation, and research and development -- to strategically tackle the challenge of delivering the information people need, when they need it," said David Wall, VP of Alliances, xMatters. "Intact's extensive consulting experience in IT and business service management aligns directly with our relevance engine's ability to drive increased efficiency across the enterprise, reduce risk and deliver measurable business results." More Information: www.intact-tech.com www.xMatters.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ] |