Phil Edholm (News - Alert), conference chair of WebRTC, and I had a great discussion about what changes as a result of WebRTC. Some of our friends are convinced that the legacy will remain unchanged. That the carriers are not going to feel the competition. And if you look at the history, it’s easier to see the changes that happen at the edge. That’s the point that Phil made to me in our discussion.
WebRTC probably does not change the look and feel of phone-like services; however, services that are not based on phones could change the edge use considerably. At the edge, it’s clear that IVR is dead and will be replaced by WebRTC, as context comes for the ride in the call and all the call direction strategies now become part of the cookie sent to the call center rep.
In the legacy of telecom regulation are a lot of assumptions about jurisdiction and use. Many of these assumptions have evaporated in the ether. On wireless, minutes are minutes. International calls are less expensive and bundled into some services. The Internet has made everything global but some charges still apply. International roaming is still expensive. 66 percent of your communications are within your local area.
When WebRTC is adopted by websites, does that aggregation become more local... Read More