Waldorf Astoria Amps up Wi-Fi Service

There is another standard amongst guests who visit luxury hotels today. Optimal service means optimal Wi-Fi service. The spa, fine dining facilities and easily accessible concierge can quickly become meaningless to business executives who experience network latency in the conference room. The Roosevelt Waldorf Astoria of Hilton Hotel’s in New Orleans is among the leaders in the service industry that recognizes that the quality of network service defines the quality of service.

With 504 guest rooms, seven bars and restaurants, 23 meeting rooms and three grand ballrooms, the Roosevelt is often bustling with people. So rather than one venue, the Roosevelt can be dissected into many separate venues that serve various purposes. Since many guests are equipped with iPads, iPhones, laptops, etc. you can imagine the wireless overhaul that the hotel’s wireless network system is put through. But service venues do not make excuses to their guests for problems of any sort - especially luxury hotels that were specifically selected for important business meetings, weddings, etc. So the Roosevelt called on Integrated Media Technologies, Inc (IMT) to resolve issues pertaining to the density.

IMT first installed Meraki’s MR14 dual radio 802.11n access point suite, and then integrated third party interfaces. IMT was pleased to learn that Meraki’s solutions were much easier to install, so the installation process took 40 percent less time than it took IMT using other solutions for similar purposes. The new state-of-the-art Wi-Fi installations are able to cover the Roosevelt Waldorf Astoria’s 60,000 square feet meeting the demands of every guest, regardless of their purpose.

The Saratoga Racecourse in Saratoga Springs, New York has also recently revamped its network service by employing Ruckus Wireless to install Deep Blue Communications’ 45 ZoneFlex dual-band, 802.11n APs. At Saratoga, there were similar issues with device density, and since more patrons are relying on mobile phone apps, such as FastBet, to wager on horses, state-of-the-art network service became a must. After the installment of what those involved refer to as “dynamic antenna technology,” the racecourse is now equipped to cover all 350 acres of indoor and outdoor space meet the digital needs of up to 40,000 spectators.

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