BoxTone Releases MSM Solution for Microsoft Exchange ActiveSync

Microsoft Exchange ActiveSync is getting Mobile Service Management, thanks to BoxTone. The new BoxTone for Exchange ActiveSync lets enterprise IT and MSPs monitor and support their Microsoft Exchange ActiveSync environments proactively, gaining control, support and reliability for their mobile deployments.

As Microsoft Exchange ActiveSync is among the most commonly used enterprise mobile messaging platforms, if any additional support is needed, this would be it. Organizations are constantly rushing to scale their mobile deployments, putting MSPs and IT providers in a tough position of dealing with the constant new issues and challenges presented by the change.

Thus, BoxTone’s MSM solution for Microsoft Exchange ActiveSync is a well-needed addition, providing mobile performance monitoring in real time, as well as proactive alerting and automated support diagnostics.

This will allow companies to better deal with scaling mobility, keeping everything running smoothly and affordably.

"Mobile email is absolutely mission-critical for organizations and the productivity of employees hinges upon the quality of the ActiveSync service," said Brian Reed, BoxTone’s chief product officer. "Every enterprise that depends on mobile messaging as a tier 1 service will need to proactively monitor and support ActiveSync-connected mobile devices as part of their mobility management strategy…No matter how well IT designed and implemented their enterprise messaging infrastructure for the PC era, when you try to scale thousands of new Exchange ActiveSync-connected mobile devices, such as smartphones and tablets, that explosion of mobile endpoints stress the existing enterprise infrastructure in unpredictable ways, leading to service quality issues and increased support costs."

There are three critical capabilities offered by BoxTone for Exchange ActiveSync. Along with the performance monitoring, it includes dashboards, consoles and reports for Microsoft Exchange ActiveSync operations teams, ensuring constant support, and consoles for service desk teams – helping provide first call resolution with help from automated diagnostics, an expert knowledgebase, and “click-to-fix” actions.

The platform addresses the entire mobile lifecycle, and works for all mobile devices and connection methods.

Given the frustration and difficulty of constantly managing new mobile endpoints, this is a very useful tool for Exchange ActiveSync users. With more than half of all Microsoft Exchange Servers using IT to deliver e-mail to mobile devices, it’s been released not a moment too soon, and is sure to help reduce the workload and difficulty for IT departments and MSPs.