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January 31, 2014

Sprint Expands Complete Collaboration Solution to Support More Mobile Workforce

Sprint announced on Tuesday that it is offering a new and improved version of its Complete Collaboration unified communications (UC) package. It will provide companies with a turnkey product that better accommodates modern workforces that work outside of normal office environments and use more mobile devices.

According to ZK Research, one of the realities in the enterprise is that BYOD is no longer a novelty; it’s now a part of any normal working environment. The shift away from desktop computing to mobile computing is old news. This is a result of not only a change in technology, but also a change in the user culture. No UC solution worth its salt would exclude support for BYOD.

Another key feature is the inclusion of SIP trunking in the package. VoIP and video are just as much a part of modern enterprises as BYOD. A growing number of companies no longer want to host PBX systems and with a mobile workforce, videoconferencing is a must. Sprint is claiming that none of the competition is offering such support in a turnkey solution.

If there are any left, enterprises that do most of the following are becoming extinct: not supporting BYOD, requiring a fully in-person workforce, hosting their own IT and/or PBX and holding all meetings in person. A bottom-up demand for mobile support has come from a newer generation of employees that long ago embraced mobile devices. Green initiatives that seek to reduce commuting and allow telecommuting are also long established practices.

Sprint has differentiated itself in the cloud and UC marketplace by offering several features in Complete Collaboration that its competitors do not provide. In addition to including SIP trunking as a basic service, Sprint single sales team customer support, support for two devices and a soft client and no added charge for MPLS/VPN support.

With Complete Collaboration, Sprint provides a solution that many companies have wanted for a long time. Those who do not embrace a solution like this, or at least many of its features, are putting themselves at a competitive disadvantage in the marketplace and in terms of having a technically competent workforce. 

Edited by Cassandra Tucker

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