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October 11, 2011

Keynote, PagerDuty Announce Availability of Keynote App

Keynote Systems, provider of Internet and mobile cloud monitoring solutions, along with PagerDuty, alerting and on-call management service, has announced the availability of an integrated Keynote app within PagerDuty’s advanced phone/SMS alerting tools.

The Keynote app has been designed to provide website operations teams with advanced issue management and alerting capabilities. Incoming Keynote issues are assigned by PagerDuty to the respective Web operations on-call engineers. PagerDuty communicates with the corresponding engineer through a system of phone/SMS and email based alerts.

PagerDuty phone and SMS alerts deliver information such as "which website or Web application" is currently experiencing a performance or availability problem and offers a preview of whether or not the issue is a warning or has reached a critical state. To enhance its services, PagerDuty provides automatic escalation of alerts so that non-responsiveness of an on-call engineer over a pending issue is automatically escalated to a team member which can help in expediting the matter on hand in a fast and efficient manner. The Keynote app PagerDuty alerting tools integration also makes it possible to amend future alerts anytime the performance and availability levels of a website goes beyond the critical state or are breached.

“We are pleased to offer to all Keynote customers this native integration with Keynote web monitoring directly within the PagerDuty console, allowing them to receive targeted Keynote alerts via a phone call, an SMS or to enhance the email alerts they already receive,” Alex Solomon, founder and CEO at PagerDuty, said. “With this release of PagerDuty, we are deepening and enhancing our partnership with Keynote by providing a service that is even more optimized for Keynote users. Together, we can help IT departments detect and fix critical issues as quickly as possible in order to reduce expensive downtime.”

System administrators and support teams leveraging PagerDuty are provided with alerting and incident management services. PagerDuty provides users with a comprehensive view on current issues which it glens from monitoring tools such as Nagios, Monit, Pingdom, etc. Once the alerts have been collected, PagerDuty through a system of phone/SMS and email based alerts informs the corresponding responder about performance or availability issues concerning a particular website.


Calvin Azuri is a contributing editor for MobilityTechzone. To read more of Calvin’s articles, please visit his columnist page.

Edited by Carrie Schmelkin


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