Mobile Devices

August 08, 2013

WebWizards Launches In-person Internet and Mobile Device Support Service

An estimated 2.4 billion people around the world use the Internet, but the vast majority of the users have a rudimentary understanding of the technology. They use the most basic functions to check e-mails and surf the web, but the Internet offers much more than that. WebWizards Network, Inc., a full-service Internet education and support company, announced the company will be providing in person Internet and mobile device support services.

The company provides a network of young Internet professionals providing on-site assistance for those who want an in-person Internet education. While the service is available to anyone, the 35 to 64 age demographic is particularly interested. The professionals provide personalized assistance with social media, mobile apps, browser-based applications, and Web presence services. Customer can use the service in their homes, offices or individually licensed WebWizards Retail Centers.

The mobile platform is increasingly replacing many computing devices, but most people are not fully aware of all the capabilities of these devices. Having an on-site personalized support to teach the user everything about mobile technology is very valuable. Whether it is installing applications or being aware of the security risks of mobile commerce, SMS, and chatting, understanding the many benefits and risks of this technology can help the consumers use it more effectively.

The Internet professionals are recruited across the U.S. and they become certified WebWizards Ground Support Pros. When a customer wants a service a Support Pro receives a text message with work orders, instructions regarding the customers concerns, and coordinates to the customer location (within a 10-mile radius of the support pro). If he or she chooses to accept the order they will meet with the customer, but if they reject it, it is passed on to the next Support Pro with the right set of skills. When the session is over, customers are encouraged to grade the overall experience.

"Internet users, and especially families, need a place to visit locally when it comes to Internet questions. We aim to become America’s most trusted retail brand when it comes to Internet education and support. People may be engaged online, but they live on the ground, and that’s where they will receive the support of dependable, qualified professionals who can answer their questions in-person, rather than sifting through help menus or surrendering their computer screens to some remote, disembodied voice," states WebWizards Founder Chick Ciccarelli.

ICT technology is opening many opportunities for people around the world, but in order to take advantage of what it offers, it must be understood. While many people are able to take a course online, there are many others that need an in-person experience to understand what is being taught. The WebWizards Network system will fill a gap which many users feel has been neglected for a long time.

Edited by Ryan Sartor

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