Feature Article

October 11, 2013

New EXFO App Provides Real-time Insight into Mobile Customers' Experience

With the ever changing landscape of the mobile market, mainly the abundance of wireless devices and data services replacing voice services, mobile network operators are facing the challenge of making network performance and the quality of service the most effective for its subscribers and end users.

EXFO, a provider of test and service assurance solutions for wireline and wireless network operators and equipment manufacturers within the global telecommunications industry, has launched a new smartphone application called Brix Mobile Agent intended to solve this issue.

The app offers real-time insight into the customers' quality of experience, thus enabling operators to understand exactly how the service is running for their customers. It features sophisticated and exhaustive service assurance validation tests for a various types of wireless technologies including GSM, EDGE, UMTS or 3G, HSPA, CDMA, EVDO and LTE or 4G. Through the app, mobile network operators, technicians and engineers are provided with the tools necessary to validate different classes of service and perform active troubleshooting.

Image via Shutterstock

The Brix Mobile Agent has two different modes: Foreground and Remote Control. The Foreground Mode allows engineers and technicians to run tests on smartphones, while the Remote Control Mode is used to schedule tests and SLAs that are run by backend operations teams on the devices.

"By extending BrixWorx functionalities all the way to the field technician's hand, MNOs now have the ability to measure and analyze subscriber-device KPIs in real time, detect potential service degradations and make the necessary corrections before they impact customers," Claudio Mazzuca, vice president of EXFO's Transport and Service Assurance Division, said in a statement.

Besides this new app, EXFO has also launched a new handheld optical time-domain reflectometer line called MaxTester 700B OTDR Series. The tablet-inspired design has a large, seven-inch, outdoor-enhanced touchscreen and features a 12-hour rechargeable battery. According to the press release for the product, the touchscreen for MaxTester is the largest one for a handheld device in the industry.

Edited by Alisen Downey

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