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September 23, 2013

Aternity Enhances End User Experience Monitoring Solution

For the past several years, study after study has shown that a prime, if not the prime, objective of enterprises around the world has been to improve the customer experience.  However, what sometimes gets lost is that we are all customers of our enterprise IT shops. The primary challenge is in making sure not just external customers have great experiences, but that internal end users do, as well.  To do this, the right tools are needed.

The formula many use for calibrating success is that people + process + products = performance. This translates into the reality that in order to achieve optimal performance, you need to be able to monitor how well each formula component is working individually and collectively. This is true not just for IT departments, who seek expanded visibility and control, but also for individual end users who would like to know if they really are getting what they need in order to perform at their best.

The reason this is topical is based on the announcement from Boston, MA-based Aternity Inc., a recognized innovator in providing ubiquitous end user experience monitoring solutions, that it has expanded its enterprise mobile strategy with the release of myUX. It is billed as the industry’s first personal End User Experience Management application, and is available as a free download via the App Store.

myUX complements Aternity for Mobile, an enterprise End User Experience mobile monitoring platform that includes comprehensive capabilities for monitoring mobile application, device and network performance. The company calls this “breakthrough” technology and, to that point, earlier this month, Aternity for Mobile was recognized as a Gold Stevie Award Winner in the Best New Product of Service of the Year Category.

“Seeing what matters”

It has been estimated that we have already reached the point where more than 80 percent of mobile devices within an organization are employee-owned. BYOD is no longer a nicety to accommodate but a necessity that needs to be managed and optimized from both an IT and end user perspective. (Note: risk management solutions provider RAPID7 has an interesting infographic on the subject).

Atenity has set its mission: “Closing the Application Performance Management (APM) Gap.” They correctly assert that the network, server, application component and code-related data that APM tools typically monitor do not provide organizations with the visibility they require to truly “see what matters” from the end user’s vantage point and act on it.  The Aternity for Mobile platform is designed to close that gap by providing three interlinked dashboards that cover: 

·         Application Performance: Application Analysis, Activity Analysis, Remote Display Analysis, Service Level Agreement (SLA) Analysis, Before and After Comparative Analysis

·         Device Performance: Boot Analysis, Desktop Health, Mobile Health, Desktop Reliability, System Crash Analysis, Device Type Comparison

·         User Productivity: Application Usage, User Workflow, Best vs. Worst Performing Users, Productivity Analysis

myUX extends the view so that end users get better visibility, too. It allows the end user to see:

  • Key Device Performance Indicators: Includes storage, CPU, memory, and battery status which together describe the physical status of the device, enabling users to understand how “hot” their device is running
  • Network Coverage Impact: Identifies all work locations where Wi-Fi and Cellular coverage impacts quality of application service
  • Connection Strength: Provides real-world status of the latency and download speed of the internet connection for each location
  • Personal Mobile User Experience: The innovative UX Meter provides an integrated view of the combined impact of all the mobile metrics

In addition, the corporate version of myUX fully integrates with Aternity’s enterprise End User Experience Management Platform providing rollup comparative performance analytics across all users, granular network impact analysis for all work locations, and correlation of device, network and productivity metrics for both native and mobile web applications. Plus, future versions of myUX freemium will incorporate additional connectivity and applications metrics, as well as historical and comparative views.

“The End User has always been at the center of Aternity’s monitoring universe and myUX is a natural evolution of our user-centric vision in providing visibility to really ‘See What Matters,’” said Trevor Matz, President and CEO of Aternity. “End Users want to access their applications in the most efficient way possible – whether on their desktops, through a virtualized session, or through their mobile devices, and Aternity is committed to helping organizations transform into user-centric, proactive IT enterprises that can ensure the best experience possible – no matter the device, the application, or the user’s location.”

Aternity points out that we are moving to a user-centric rather than datacenter-centric approach, and that virtual desktop initiatives (VDI) are rapidly blurring the lines between physical, virtual and mobile workspaces. This means a premium is going to be placed on assuring those virtual experiences are optimal and that IT and end user have visibility into all aspects of what goes into virtual best in class performance, i.e., that everyone is seeing and experiencing the same thing and that problems can be identified and remediated. 

The freemium version of myUX is available at the App Store for a download and test drive.

Edited by Ryan Sartor

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