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August 27, 2014

T-Mobile Expands Family Plans

It seems as if T-Mobile is working extra hard in order to win back the customer support that has suffered since the revelation of bill cramming. The newest move by the telecommunications company is expanding its friends and families plan in a very big way. Now that the new plan has been rolled out, adding a line with T-Mobile Simple Choice will be even easier and even cheaper. T-Mobile has always allowed people to add a line for as little as $10 per addition, but the cap for families was five lines per account.

T-Mobile recognizes that larger families need the “family option” as well, and now the cap is 10 lines per account starting today. This move is in stark contrast to other companies that taking a slightly different approach and forcing families into shared plans that can make it hard to tell who is using how much data.

T-Mobile is offering up plans that have LTE data buckets that are dedicated to each account, so that customers will know exactly how much data they have left from one day to the next on their individual phones. “I’ve always maintained that shared data plans are a source of customer pain. And, it’s becoming clear now that they are,” said John Legere, president and CEO of T-Mobile in a statement announcing the expansion of its family plan.

If every customer that is added to the family plan through T-Mobile and they choose the “simple choice” plan, they will be getting unlimited data, talk and text and an LTE data bucket that will start at 1 GB. Any of those lines can also get unlimited 4G LTE data for just $30 a line per month. The unlimited feature is something only Sprint is able to match T-Mobile on, as Verizon and AT&T don’t have the ability to purchase an unlimited plan, even for a higher price.

Edited by Maurice Nagle

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