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October 03, 2016

Accenture, Google Partner to Cater to Industry Verticals

Accenture and Google have joined forces to introduce vertical solutions in the analytics, cloud and mobility realms.

The partnership will leverage Accenture’s enterprise client relationships, industry expertise and multi-cloud management platform, which it has integrated with the Google Cloud. Consumer products, energy, finance, healthcare and retail are among the verticals the companies have come together to address.

Late last month Accenture announced the launch of two industry-verticals solutions.

The Accenture Health Experience Platform consists of cloud-based services to help health insurers deliver seamless customer experiences and increase their long-term growth. It does that by providing a holistic view of each member via an agent dashboard, delivering multichannel service capabilities, and offering scripts and features to reduce handle time; enabling customers to more easily compare plans, personalize options, and get quotes; and outfitting brokers with multichannel tools to monitor automated workflows, service requirements, and sales information.

“In an increasingly competitive environment, health insurers need to deliver effective interactions with consumers that are supported by personalized insights, prompt service and seamless hand-offs between personnel,” said Scott Brown, managing director of payer consulting at Accenture. “The Accenture Health Experience Platform will help health insurance companies effectively deploy consumer strategies, facilitate better interactions, and enhance economic outcomes.”

Accenture’s Wealth Management Compliance Solution for Salesforce, meanwhile, helps wealth management companies comply with the U.S. Department of Labor’s fiduciary rule relating to retirement accounts. IT works with the Salesforce Financial Services Cloud.

“Accenture’s latest cloud-enabled Salesforce-based solution is intended to give wealth managers some peace of mind as they scramble to understand and comply with the DOL rule,” said Kendra Thompson, North American Lead for Accenture Wealth Management Services. “In reality, advisors only have a few months left to choose, implement, test and deploy a solution. Given the short time frame and magnitude of the changes, most firms will need to begin executing their readiness plans immediately across every area of their business. Above all, the planned changes must be communicated effectively to both advisors and clients.” 

Edited by Alicia Young

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