Feature Article

November 30, 2012

Verizon Continues to be Ranked Best among Carriers for Cell Phone Service

Verizon Wireless can ask it top rivals, "Can you hear me now?” – after capturing the top rating among top U.S. carriers in Consumer Reports’ recent cell phone survey.

The ratings came from a survey of 63,253 subscribers on the four major U.S. service providers.

Verizon Wireless was recognized for its voice and data service quality, staff knowledge and resolution of issues. But Sprint, T-Mobile, and AT&T got lower marks for voice and text service quality.

Image via Shutterstock

Even though AT&T was ranked last, its 4G LTE network was rated at the top. “Its users reported the fewest problems with that higher-speed service, which most new smart phones now use," the magazine said.

"While delivering an even better customer experience is a never-ending job, we're pleased that our customers rate their 4G experience as best of any carrier," an AT&T spokesperson told ArtsTechnica. "We’ve invested significantly to deliver unique advantages, including offering the nation’s largest 4G network, which enables the fastest iPhone 5 downloads and simultaneous talk and surf."

In addition, Consumer Cellular, a national carrier that uses AT&T’s network, got high marks, too, as a no-contract plan. TracFone was among the top-rated prepaid providers.

AT&T's overall score for standard service was 62 out of 100. Sprint, T-Mobile and Verizon Wireless did better in the survey, as did Consumer Cellular, US Cellular and Credo Mobile.

However, the scores received by Sprint, T-Mobile USA and AT&T were relatively close. US Cellular was highly rated, but it is not available in all regions.

Verizon Wireless has been ranked first among major carriers since the 2009 Consumer Reports survey.

Edited by Brooke Neuman

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